Support
Shipping policy
Last updated July 27, 2026
Where we ship
Bike 88 ships to all fifty U.S. states, the District of Columbia and U.S. military APO/FPO addresses. We do not currently ship internationally, and we do not ship to freight forwarders.
Orders leave our fulfillment center in Nogales, Arizona.
Rates
| Order type | Rate | Notes |
|---|---|---|
| Parts & accessories, $75 and over | Free | Standard ground within the contiguous U.S. |
| Parts & accessories, under $75 | Calculated at checkout | Based on weight, dimensions and destination. |
| Complete bicycles | Quoted per order | Oversized freight. Quoted before you are charged. |
| Electric bikes and loose batteries | Quoted per order | Restricted carriers apply. Ground only. |
| Alaska, Hawaii, APO/FPO | Calculated at checkout | Free-shipping threshold does not apply. |
The free-shipping threshold is calculated on the merchandise subtotal after any discounts and before tax.
Processing time
In-stock parts and accessories are prepared for shipment within one to two business days. Complete bicycles require assembly, safety checks and packing, and typically ship within three to five business days.
Items sourced to order ship once they reach our fulfillment center. We will give you an estimated date before you commit, and we will contact you if that estimate changes.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 12:00 p.m. Mountain Time are processed the following business day.
Transit time
Standard ground within the contiguous United States generally arrives in two to seven business days from dispatch, depending on distance from Arizona. Transit time is separate from, and additional to, processing time.
Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier capacity and address issues can extend them.
Tracking
You will receive tracking by email as soon as a label is generated. If tracking has not updated within three business days of dispatch, contact us at ride@bike88.us and we will open a trace with the carrier.
Electric bikes and lithium batteries
Lithium-ion batteries are classified as dangerous goods. They must travel by ground with carriers certified to handle them, cannot be shipped by air, and cannot be delivered to some destinations. This limits routing options and increases cost, which is why we quote e-bike freight individually rather than folding it into the product price.
Damaged or missing shipments
Inspect your package on arrival. If the carton shows visible damage, note it with the carrier at the time of delivery if possible, and photograph the packaging and contents before disassembling anything.
Report shipping damage to ride@bike88.us within five business days of delivery, with photographs. We will file the carrier claim on your behalf and arrange a replacement or refund.
If tracking shows delivery but the package is not there, check with neighbors and your building first, then contact us within seven days. We will open a carrier investigation.
Addresses
You are responsible for providing a complete and accurate delivery address. We can change an address only before dispatch. Packages returned to us as undeliverable due to an incorrect address will be refunded less outbound and return shipping costs.
Questions
Email ride@bike88.us and we will answer. See also our returns policy and warranty information.