Privacy Policy

This policy explains what personal information Bike 88, LLC ("Bike 88", "we", "us") collects through bike88.us, how we use it, who we share it with, and the choices available to you.

Who we are

Bike 88, LLC is a Texas limited liability company (Texas SOS file no. 806613487) with its corporate office in Houston, Texas. For any privacy question, contact ride@bike88.us.

Information you give us

Contact details — name, email address, and company name if you provide one
Order information — shipping and billing address, phone number, order contents
Correspondence — the content of messages you send us, including photographs attached to a warranty claim
Marketing preferences — if you subscribe to email updates

Information collected automatically

Device and usage data — IP address, browser type, operating system, referring page, pages viewed and time on site
Cookies and similar technologies — see the cookies section below

Payment information

We do not collect, process or store your full payment card details. Card payments are handled entirely by our payment processor on their own systems. We receive only a transaction reference, the outcome, and the last four digits of the card for order matching and refunds.

How we use your information

To process, fulfill and deliver your orders
To respond to enquiries, warranty claims and returns
To send transactional messages such as order confirmations and tracking
To send marketing email, where you have opted in
To detect and prevent fraud and abuse
To understand how the site is used and improve it
To comply with tax, accounting and other legal obligations

We do not sell your personal information, and we do not share it with third parties for their own independent marketing.

Who we share it with

We share personal information only with service providers who need it to do their job for us:

Payment processors — to take payment and issue refunds
Shipping carriers and our fulfillment provider — to deliver your order
E-commerce and hosting providers — to operate the store and this website
Email and analytics providers — to send messages and measure site usage
Manufacturers — limited details necessary to process a warranty claim you have asked us to file
Professional advisers and authorities — where required by law or to establish or defend legal claims

Cookies

We use cookies that are strictly necessary for the site to function, and analytics cookies that help us understand how visitors use it. Analytics data is aggregated and is not used to identify you personally.

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the site from working.

We honor the Global Privacy Control signal where your browser sends one.

Data retention

We keep order records for as long as required by U.S. tax and accounting rules, which is generally seven years. Enquiry correspondence is kept for up to three years. Marketing contact details are kept until you unsubscribe.

Your choices and rights

Access — request a copy of the personal information we hold about you
Correction — ask us to fix anything inaccurate
Deletion — ask us to delete your information, subject to records we must keep by law
Opt out of marketing — unsubscribe from any marketing email, or email us
Opt out of sale or sharing — we do not sell or share personal information as those terms are defined under U.S. state privacy laws

Residents of states with comprehensive privacy laws, including California, Colorado, Connecticut, Texas and Virginia, may have additional rights, including the right not to be discriminated against for exercising them. To make a request, email ride@bike88.us. We will verify your identity before acting and will respond within the period required by applicable law.

Security

We use encryption in transit, access controls and reputable service providers to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

International visitors

Bike 88 operates in the United States and sells only within the United States. If you access this site from elsewhere, your information will be processed in the United States.

Changes to this policy

We may update this policy. The date at the top reflects the most recent revision. Material changes will be announced on this page.

Contact

Bike 88, LLC · Houston, Texas, United States · ride@bike88.us