Returns & refunds

The short version

You have 30 days from delivery to return most items in new, unused condition for a refund. Ask us before you buy if you are unsure — we would rather help you order the right part than process a return.

Return window

Returns must be requested within 30 calendar days of delivery. Once we authorize a return, the item must be postmarked back to us within 14 days of the authorization.

Condition requirements

To be refunded in full, an item must be:

• Unused, uninstalled and free of any mounting or wear marks
• In its original packaging with all included hardware and documentation
• Fitted with any original tags, seals or protective film still intact

Test-fitting a component without removing protective film or scuffing a clamping surface is fine. Riding it is not — a part that has been ridden cannot be resold as new.

Items returned in used or incomplete condition may be refused, or refunded at a reduced amount reflecting their condition. We will contact you and show you photographs before applying any reduction.

Items we cannot accept

• Nutrition, hydration mix and any consumable, once opened
• Chains, cassettes, chainrings, brake pads and tires that have been installed or ridden
• Helmets and body protection whose seals or tags have been removed
• Bar tape, grips, sealant and other items rendered unsellable by installation
• Custom-built wheels and made-to-order items
• Items marked final sale at the time of purchase
• Gift cards

None of this limits your rights when an item is defective. See our warranty page.

Complete bicycles

Complete bikes may be returned within 30 days provided they have not been ridden outdoors and show no wear on the tires, drivetrain or contact points. Bikes must be returned in the original bike carton — keep it until you are sure.

Return freight on a complete bicycle is the customer's responsibility unless the bike was misdescribed, defective or damaged in transit. Outbound freight is not refunded on a change-of-mind return.

Electric bikes and batteries

Lithium batteries cannot be returned by standard carriers. If you need to return an e-bike or a battery, contact us first — we will arrange compliant dangerous-goods transport. Do not ship a battery back on your own.

How to start a return

1. Email ride@bike88.us with your order number, the item, and the reason for the return.
2. We will reply within one business day with a return authorization and the correct return address.
3. Pack the item securely, include the authorization number, and ship it with a tracked service.

Do not send anything back without an authorization. Unauthorized returns cannot be matched to an order and may be refused.

Who pays return shipping

We do not charge restocking fees on authorized returns in new condition.

Refunds

Refunds are issued to the original payment method within five business days of us receiving and inspecting the return. Your bank or card issuer may take a further three to ten business days to post it.

We will email you when the refund is issued. If it has not appeared fifteen business days after that email, contact us and we will trace it.

Exchanges

We process exchanges as a return plus a new order, which is faster and keeps availability honest. Tell us what you need instead and we will hold it where we can.

Cancelling an order

Contact us as soon as possible. If the order has not been dispatched we will cancel it and refund in full. Once a label has been generated the order must be handled as a return.

Questions

Email ride@bike88.us. See also our shipping policy and terms of service.